Checkout Plus (Order Protection + Free Returns)

One platform. Every post-purchase outcome, covered.

No subscriptions. No per-return fees. You earn when your merchants earn. Package protection and returns platform, unified.

Quick Quote

Generate a deal in seconds

Enter the prospect's basics. We'll build the best options.

Brand name

Currency

Orders / month

Average order value

Return rate

Include claims cover (up to 2% claim rate) On: claims are funded from the fee pool first. Off: full fee retained in the pool.

Deal Calculator

What can we all earn?

Enter store parameters. Set the opt-in price. Costs are covered first. Split the upside.

Store parameters

Currency

Orders per month

Average order value

Opt-in pricing

Fee type

Customer fee rate 4%

Fee per order

Swap covers return labels (protected orders)

Claims covered up to 2% claim rate

Opt-in rate 50%

Claims rate 0.5%

Return rate 20%

Merchant revenue share 40%

Share of the net pool (fee − claims) to the merchant; Swap takes the rest. 60/40 is the default.

Swap fee / protected order £0.00

Baseline (fixed): £0.00/order

Gross revenue pool (fee collected) £0

Claims cost (COGS + shipping, capped at 2%) −£0

Net revenue pool (after claims) £0

Swap: 50% · £0/mo Merchant: 50% · £0/mo

Suggested: 50/50 (pool under £10K)

Swap net revenue

£0

£0.00 per protected order

Gross pool share (Swap collects) £0

− Return labels (protected orders, Swap covers) −£0

= Swap net per protected order £0

Merchant revenue

£0

From protection alone

Per protected order £0

Retained revenue (estimated) £0/mo

4% fee, 50:50 split

Advanced: Model your revenue

Configure every parameter and model complex scenarios. Full control over fee structures, Swap revenue models, and toggle individual cost components.

Currency

Orders per month

Average order value

Opt-in pricing

Customer fee rate 4%

Fee per order

AOV threshold

Fee below threshold

Fee at or above threshold

Swap revenue model

Swap rate on protected GMV 0.8%

Swap: 0.8% of order Merchant keeps fee minus Swap rate

Return rate 20%

Retained revenue rate 30%

Opt-in rate 50%

Claims rate 2%

Include retained revenue share (10% above 10% retention threshold)

Swap covers return labels (protected orders)

Claims cost = COGS + replacement shipping (not full refund)

Brand margin 50%

Swap monthly revenue

£0

Protection fee (2.0% of order) £0

Retained revenue share (10% above threshold) £0

Label costs (protected returns) −£0

Annual run rate £0

Merchant net from protection

£0

Merchant spread (1.0% of order) £0

Claims cost (COGS + shipping) −£0

Total fee collected from customers £0

Monthly GMV £0

Protected orders 0

Protected returns (free labels) 0

Total retained revenue £0

Recommended

Checkout Plus

Protect + Returns combined. The complete post-purchase experience.

~4% of order value

Paid by customer at checkout via dual button. Swap takes 2%, merchant keeps 2%. Plus 10% retained revenue share above 10% retention threshold.

Includes

Package protection (lost, stolen, damaged)
Claims portal and triage system
Free domestic return labels (protected orders)
Returns portal with exchanges and store credit
Extended return window for protected orders
Basic integrations (Klaviyo, Rise AI, Gorgias)
No retained revenue share below 10% retention rate
Commerce Intelligence analytics included

Protect

Protect Only

Package protection for merchants with an existing returns solution.

~4% of order value

Paid by customer at checkout. Swap takes 2%, merchant keeps 2%.

Includes

Package protection (lost, stolen, damaged)
Claims portal and triage system
Dual checkout button integration
Returns portal
Free shipping labels
Retained revenue features
Commerce Intelligence analytics included

Returns

Returns Only

Full returns platform, priced on outcomes, not volume.

15% of retained revenue

No subscription, no per-return fees. 2% returned-value floor ensures baseline. Swap pays for labels.

Includes

Returns portal with exchanges and store credit
Free domestic return labels (Swap carriers)
Basic integrations (Klaviyo, Rise AI, Gorgias)
Gift card and store credit flows
Package protection
Claims portal
Commerce Intelligence analytics included

Backend

Auto Protect

100% order coverage, no customer-facing widget. Silent backend protection.

0.75% of total GMV

Paid by merchant. Fee embedded in shipping line or product pricing. Can combine with Returns Only.

Includes

100% automatic order protection
Claims portal and triage system
No customer-facing toggle or widget
Returns portal
Free shipping labels
Retained revenue features
Commerce Intelligence analytics included

Available across all tiers

Extend your Swap setup with premium integrations and services.

📦

3PL / WMS Integration

$500/month per integration

Connect your warehouse management or third-party logistics system directly to Swap for automated returns processing.

🌐

Swap Global Benefit

Reduced RR share

Already on Swap Global for cross-border? Your retained revenue share is reduced on the Checkout Plus tier automatically.

🛡

Self-Insured Claims

Included in all Protect tiers

Swap triages and recommends. Merchants decide. Auto-accept available. No insurance overhead; you control your own claims costs.

Turn returns into retained revenue

Every return is a chance to keep revenue in the ecosystem. Exchanges, store credit, and gift cards all count as retained revenue. Swap's share is a percentage of what you keep, not what you lose.

On the Checkout Plus tier, Swap takes 10% of retained revenue above a 10% retention rate threshold. On Returns Only, the share is 15% with a 2% returned-value floor.

Definition

Retained Revenue = Original Returned Merchandise Value - Cash Refunded

Exchanges

45%

Store Credit

35%

Gift Cards

20%

Cash Refund

Not retained

One platform. Every post-purchase outcome, covered.

Generate a deal in seconds

What can we all earn?

Advanced: Model your revenue

Checkout Plus

Protect Only

Returns Only

Auto Protect

Available across all tiers

3PL / WMS Integration

Swap Global Benefit

Self-Insured Claims

Turn returns into retained revenue

Ready to put the numbers on the table?

Which quote should this proposal use?